If the Outlook client is not synchronizing with the Zimbra server or if Outlook is not working correctly, several options are available to troubleshoot the problem. zdb file was not deleted, Outlook cannot sync with the Zimbra server, because the Zimbra profile will use the existing. Important: If the Connector for Outlook is re-installed and the. Go to the Control Panel, select Add and Remove Programs and remove the ZCS Connector for Outlook program. Select the Zimbra profile and click Remove.ģ. The General tab lists all the profiles on the computer.Ĭ. Open to the Control Panel and select Mail.ī. If users accept the defaults when they installed the ZCS Connector for Outlook, a profile called Zimbra was created. Note: If they cannot see this file, users should change the Folder Options/View to “Show hidden files and folders”.Ģ.Users must delete their Zimbra profile. The file is usually in the user’s Local Setting\/Application Data\ Microsoft\ Outlook folder. zdb file.The zdb file includes all the Outlook data from the Zimbra server. The files can be imported back into Outlook.ġ.Users must delete the. Note: Users can use the Outlook File>Import/Export feature to save their tasks or other Outlook folders that do not sync with the Zimbra server. zdb file and the user’s profile, and uninstall the ZCS Connector. To remove the ZCS Connector from Outlook completely from the computer, delete the. Removing the ZCS Connector for Outlook files zdb files in folder and resync Outlook to the Zimbra server. Important: When the Zimbra server is restored from a Zimbra backup session, users should delete any. msi file, delete the profile and zdb file and start over. In some cases, it may be necessary to uninstall the. This deletes all data on the user’s computer and recreates the mailbox from the data that is on the Zimbra server, but keeps the same profile. zdb file and then click Tools> Send/Receive. In order to do this, you can either have the user create another profile, open Outlook, and click Tools>Send/Receive to sync to the Zimbra server. Choose to force an initial sync of the user’s mailbox.
zdb file becomes corrupted, you can either: In the event that a user’s mailbox cannot receive new mail, becomes out-of-sync, or his. Users will need to delete these items manually. Removing the Connector for Outlook does not remove the profile or. Note: you can also remove the ZCS Connector for Outlook from the computer’s Control Panel, Add or Remove directory. Remove the Outlook Connector removes all components.Repair will reinstall the software again.msi file is opened after the ZCS Connector for Outlook is installed, it automatically opens with the options to repair the connector or to remove the software. You can use the same version of the Zimbra Collaboration Suite Connector for Outlook MSI file to repair the ZCO software on individual computers.
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